:root{--bg:#f5f6f6;--card:#fff;--line:#e3e6ea;--line2:#eef0f2;--ink:#15181d;--ink2:#2b3038;--mut:#6b7380;--brand:#3f72b8;--brand-d:#335f9c;--brand-l:#e8eff9;--green:#1f8a4c;--amber:#b86e00;--red:#c0392b;--r:22px;--shadow:0 1px 2px rgba(20,30,50,.04),0 6px 24px rgba(20,30,50,.05)}
@media(prefers-color-scheme:dark){:root{--bg:#101316;--card:#181c21;--line:#2a3038;--line2:#222831;--ink:#f1f3f5;--ink2:#d5d9de;--mut:#98a1ad;--brand:#6a9bdc;--brand-d:#85b0ea;--brand-l:#1d2a3d;--shadow:none}}
*{box-sizing:border-box}html{-webkit-text-size-adjust:100%}
body{margin:0;background:var(--bg);color:var(--ink);font:16px/1.5 "Figtree","Inter",system-ui,-apple-system,"Segoe UI",Roboto,sans-serif;-webkit-font-smoothing:antialiased}
a{color:var(--brand);text-decoration:none}a:hover{text-decoration:underline}
h1{font-size:clamp(28px,4vw,40px);line-height:1.12;letter-spacing:-.025em;margin:.2em 0 .25em;font-weight:700}
h2{font-size:19px;margin:0;font-weight:650;letter-spacing:-.01em}.h-sm{font-size:17px;margin:0 0 14px}
.wrap{max-width:1160px;margin:0 auto;padding:0 24px}.main{padding-top:36px;padding-bottom:80px}.narrow{max-width:760px;margin:0 auto}
.muted{color:var(--mut)}.small{font-size:13px}.center{text-align:center}.sp{flex:1}.accent{color:var(--brand)}.break{word-break:break-all}
.lead{font-size:clamp(16px,2vw,20px);color:var(--mut);margin:.2em 0 1.4em}
code{background:var(--line2);padding:2px 6px;border-radius:6px;font-size:.88em}kbd{border:1px solid var(--line);border-bottom-width:2px;border-radius:5px;padding:0 5px;font:12px monospace;background:var(--card)}
.ico{width:1.15em;height:1.15em;vertical-align:-.2em;flex:none}
/* header */
.top{background:var(--card);border-bottom:1px solid var(--line);position:sticky;top:0;z-index:20}
.top-in{display:flex;align-items:center;justify-content:space-between;height:68px;gap:12px}
.brand{display:flex;align-items:baseline;gap:12px;color:var(--ink)}.brand:hover{text-decoration:none}
.brand-name{font-size:25px;font-weight:700;color:var(--brand);letter-spacing:-.02em}.brand-sub{font-weight:650}
.top-r{display:flex;align-items:center;gap:10px}
.menu{position:relative}.menu summary{list-style:none;cursor:pointer;display:flex;align-items:center;gap:10px;padding:4px 8px;border-radius:999px;font-weight:500}.menu summary::-webkit-details-marker{display:none}.menu summary:hover{background:var(--line2)}
.menu-pop{position:absolute;right:0;top:calc(100% + 8px);min-width:260px;background:var(--card);border:1px solid var(--line);border-radius:16px;box-shadow:0 12px 40px rgba(0,0,0,.14);padding:8px;z-index:30}
.menu-pop a{display:flex;gap:10px;align-items:center;padding:10px 12px;border-radius:10px;color:var(--ink)}.menu-pop a:hover{background:var(--line2);text-decoration:none}
.menu-who{padding:10px 12px;border-bottom:1px solid var(--line);margin-bottom:6px}.menu-who small{display:block;color:var(--mut)}
.bell{position:relative;display:grid;place-items:center;width:40px;height:40px;border-radius:50%;color:var(--ink2)}.bell:hover{background:var(--line2)}.bell .ico{width:21px;height:21px}
.bell-n{position:absolute;top:2px;right:0;background:var(--red);color:#fff;border-radius:999px;font-size:11px;font-weight:700;min-width:18px;height:18px;display:grid;place-items:center;padding:0 5px}
.subnav{border-top:1px solid var(--line2);background:var(--card)}.subnav-in{display:flex;gap:4px;overflow-x:auto}
.subnav a{padding:11px 14px;color:var(--mut);font-weight:550;border-bottom:2px solid transparent;white-space:nowrap}.subnav a:hover{text-decoration:none;color:var(--ink)}.subnav a.on{color:var(--brand);border-color:var(--brand)}
.avatar{display:inline-grid;place-items:center;border-radius:50%;font-weight:650;flex:none}
.show-sm{display:none}
/* buttons */
.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;border:1px solid transparent;border-radius:12px;padding:10px 18px;font:inherit;font-weight:560;cursor:pointer;background:none;color:var(--ink);transition:.15s}
.btn:hover{text-decoration:none}.btn-pill{border-radius:999px}.btn-block{width:100%}.btn-sm{padding:6px 12px;font-size:14px}
.btn-primary{background:var(--brand);color:#fff}.btn-primary:hover{background:var(--brand-d)}
.btn-soft{background:var(--line2);border-color:var(--line)}.btn-soft:hover{background:var(--line)}
.btn-ghost:hover{background:var(--line2)}.btn-icon{width:42px;height:42px;padding:0;border-radius:50%}
.btn:disabled{opacity:.5;cursor:default}
/* cards */
.card{background:var(--card);border:1px solid var(--line);border-radius:var(--r);box-shadow:var(--shadow);margin-bottom:20px}
.pad{padding:22px}.pad-lg{padding:32px}.stack>*+*{margin-top:14px}.stack{display:block}
.hero{margin-bottom:34px}.hero h1{margin:0}
.cat-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(300px,1fr));gap:18px;margin-bottom:34px}
.cat{display:flex;gap:16px;padding:20px;color:var(--ink);margin:0;transition:.15s;align-items:flex-start}.cat:hover{text-decoration:none;border-color:var(--brand);transform:translateY(-1px)}
.cat-t b{font-size:18px;font-weight:600}.cat-t .ico{width:16px;margin-left:4px;color:var(--mut)}.cat-t small{display:block;color:var(--mut);font-size:13.5px;margin-top:3px;line-height:1.35}
.cat-ico{width:58px;height:58px;border-radius:50%;display:grid;place-items:center;font-size:26px;flex:none;background:color-mix(in srgb,var(--c,#3f72b8) 14%,var(--card))}.cat-ico.sm{width:42px;height:42px;font-size:19px}
.list-card{overflow:hidden}.list-head{display:flex;align-items:center;justify-content:space-between;padding:22px 30px;border-bottom:1px solid var(--line);gap:12px;flex-wrap:wrap}
.seg{display:flex;background:var(--line2);border-radius:999px;padding:4px}.seg a{padding:7px 14px;border-radius:999px;color:var(--mut);font-weight:520}.seg a span{margin-left:6px}.seg a.on{background:var(--card);color:var(--ink);box-shadow:0 1px 3px rgba(0,0,0,.1)}.seg a:hover{text-decoration:none}
.row{display:flex;align-items:center;gap:16px;padding:16px 30px;border-bottom:1px solid var(--line2);color:var(--ink);transition:.12s;flex-wrap:nowrap}.row:last-child{border-bottom:0}a.row:hover{background:var(--bg);text-decoration:none}
.row-main{flex:1;min-width:0}.row-main b{display:block;font-weight:600;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.row-main small{color:var(--mut);font-size:13.5px;display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.row>.ico{color:var(--mut)}
.empty{padding:36px;text-align:center;color:var(--mut)}
.badge{display:inline-flex;align-items:center;border-radius:999px;padding:3px 12px;font-size:13px;font-weight:600;border:1px solid;white-space:nowrap}
.b-blue{color:#2e5fa8;background:#eaf1fc;border-color:#c6d8f3}.b-amber{color:#9a5a00;background:#fff4e0;border-color:#f4d9a6}.b-purple{color:#6a45b5;background:#f1ebfc;border-color:#d9c9f3}.b-green{color:#16743f;background:#e6f6ed;border-color:#b6e3c8}.b-gray{color:#59616d;background:#f0f2f4;border-color:#dde0e4}.b-red{color:#b3281b;background:#fdecea;border-color:#f3c3be}
@media(prefers-color-scheme:dark){.b-blue{background:#1b2a42;border-color:#2b4670;color:#8fb5ee}.b-amber{background:#3a2c10;border-color:#5e4719;color:#f0be6a}.b-purple{background:#2a2142;border-color:#47386f;color:#bba3ee}.b-green{background:#12301f;border-color:#21532f;color:#79d39c}.b-gray{background:#23282e;border-color:#343b44;color:#a8b0bb}.b-red{background:#3a1814;border-color:#6b2c25;color:#f09a90}}
.prio{display:inline-block;min-width:72px;text-align:center;border-radius:8px;padding:3px 8px;font-size:12.5px;font-weight:650;background:var(--line2);color:var(--mut)}.prio.p3{background:#fff1dd;color:#a35a00}.prio.p4{background:#fde7e4;color:#bd2d1f}.prio.p1{background:var(--line2)}
.chips{display:flex;flex-wrap:wrap;gap:10px}.chip{background:var(--card);border:1px solid var(--line);border-radius:999px;padding:8px 16px;color:var(--ink2);font-size:14.5px}.chip:hover{border-color:var(--brand);text-decoration:none}.chip-more{color:var(--brand)}
/* forms */
.fld{display:block}.fld>span{display:block;font-weight:560;margin-bottom:7px;font-size:15px}.fld.inline{display:flex;align-items:center;gap:8px}.fld.inline>span{margin:0}
.inp{width:100%;font:inherit;color:var(--ink);background:var(--line2);border:1px solid var(--line);border-radius:999px;padding:12px 18px;outline:0;transition:.15s;-webkit-appearance:none;appearance:none}
textarea.inp{border-radius:18px;resize:vertical;line-height:1.5}select.inp{background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='8' fill='none' stroke='%236b7380' stroke-width='2'%3E%3Cpath d='M1 1l5 5 5-5'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right 16px center;padding-right:38px}
.inp:focus{border-color:var(--brand);background:var(--card);box-shadow:0 0 0 4px color-mix(in srgb,var(--brand) 18%,transparent)}.inp-sm{padding:7px 12px;font-size:14px;width:auto;min-width:0}
.hint{color:var(--mut);font-size:14px;margin:8px 0 18px}.sub{margin:4px 0 20px 48px}
.grid-2{display:grid;grid-template-columns:1fr 1fr;gap:20px}.grid-3{display:grid;grid-template-columns:repeat(3,1fr);gap:16px}
.chk{display:inline-flex;gap:8px;align-items:center;cursor:pointer;font-size:15px}.chk input{width:18px;height:18px;accent-color:var(--brand)}
.row-btns{display:flex;gap:12px;flex-wrap:wrap;align-items:center}
.flash{padding:12px 18px;border-radius:14px;margin-bottom:18px;border:1px solid;font-weight:500}.f-ok{background:#e6f6ed;border-color:#b6e3c8;color:#16743f}.f-warn{background:#fff4e0;border-color:#f4d9a6;color:#8a5200}.f-info{background:#eaf1fc;border-color:#c6d8f3;color:#2e5fa8}
.back{display:inline-flex;gap:8px;align-items:center;color:var(--mut);margin-bottom:18px}
/* new ticket */
.step{padding:30px 34px}.step h2{display:flex;align-items:center;gap:14px;font-size:21px;margin-bottom:6px}.num{width:34px;height:34px;border-radius:50%;background:var(--brand);color:#fff;display:grid;place-items:center;font-size:15px;font-weight:650}
.pick{display:grid;gap:16px}.pick-2{grid-template-columns:1fr 1fr}.pick-4{grid-template-columns:repeat(4,1fr)}
.opt{position:relative;display:block;cursor:pointer}.opt input{position:absolute;opacity:0}
.opt-in{display:flex;flex-direction:column;align-items:center;gap:10px;border:1px solid var(--line);border-radius:22px;padding:20px 12px;text-align:center;height:100%;transition:.15s;background:var(--card)}.opt-in b{font-weight:600}.opt-in small{color:var(--mut);font-size:13.5px;line-height:1.3}
.opt:hover .opt-in{border-color:#b9c5d6}.dot{position:absolute;top:14px;right:14px;width:20px;height:20px;border-radius:50%;border:1.5px solid var(--line)}
.opt input:checked~.opt-in{border-color:var(--brand);background:var(--brand-l)}.opt input:checked~.dot{border:6px solid var(--brand);background:#fff}.opt input:focus-visible~.opt-in{box-shadow:0 0 0 3px color-mix(in srgb,var(--brand) 30%,transparent)}
.pico{width:46px;height:46px;border-radius:50%;display:grid;place-items:center;background:var(--line2);color:var(--mut)}.pico .ico{width:22px;height:22px}.p3 .pico{color:#d0780a}.p4 .pico{color:#d63a2b}
.tip{display:flex;gap:10px;align-items:center;background:var(--line2);border-radius:999px;padding:11px 18px;font-size:14.5px;color:var(--mut);margin:14px 0}.tip .ico{color:#d99100}.tip b{color:var(--ink)}
.suggest{background:var(--brand-l);border-radius:16px;padding:12px 18px;margin:-6px 0 18px;font-size:14.5px}.suggest a{display:block;padding:3px 0}
.drop{display:flex;gap:16px;align-items:center;border:1.5px dashed #c9cfd8;border-radius:22px;padding:18px 22px;cursor:pointer;transition:.15s}.drop:hover,.drop.over{border-color:var(--brand);background:var(--brand-l)}.drop small{display:block;color:var(--mut);font-size:13.5px}
.drop-ico{width:52px;height:52px;border-radius:14px;display:grid;place-items:center;background:var(--brand-l);color:var(--brand)}.drop-ico .ico{width:26px;height:26px}
.files{display:flex;flex-wrap:wrap;gap:10px;margin-top:10px}.files:empty{display:none}.fchip{display:flex;align-items:center;gap:8px;background:var(--line2);border-radius:12px;padding:6px 8px 6px 6px;font-size:14px}.fchip img{width:36px;height:36px;border-radius:8px;object-fit:cover}.fchip button{border:0;background:none;cursor:pointer;color:var(--mut);padding:2px}
.sticky-bar{position:sticky;bottom:16px;display:flex;align-items:center;gap:14px;background:var(--card);border:1px solid var(--line);border-radius:22px;padding:12px 14px 12px 24px;box-shadow:0 8px 32px rgba(20,30,50,.12);z-index:10}
/* ticket */
.t-head{display:flex;justify-content:space-between;gap:16px;align-items:flex-start;margin-bottom:22px}.t-head h1{margin:2px 0 0}.t-badges{display:flex;gap:8px;align-items:center;flex-shrink:0;margin-top:4px}
.t-grid{display:grid;grid-template-columns:1fr 340px;gap:28px;align-items:start}.t-main>.card,.t-side>.card{padding:26px 30px}.t-side .card{padding:22px 24px}
.stepper{list-style:none;display:flex;margin:6px 0 18px;padding:0 0 22px;border-bottom:1px solid var(--line)}
.stepper li{flex:1;display:flex;flex-direction:column;align-items:center;position:relative;gap:8px}
.stepper li::before{content:"";position:absolute;top:19px;left:calc(-50% + 28px);right:calc(50% + 28px);height:2px;background:var(--line)}.stepper li:first-child::before{display:none}.stepper li.done::before,.stepper li.cur::before{background:var(--brand)}
.stepper li span{width:38px;height:38px;border-radius:50%;border:2px solid var(--line);display:grid;place-items:center;font-size:14px;color:var(--mut);background:var(--card);font-weight:600;position:relative}
.stepper li.cur span{border-color:var(--brand);color:var(--brand)}.stepper li.done span{background:var(--brand);border-color:var(--brand);color:#fff}.stepper.s3 li:last-child span{background:var(--green);border-color:var(--green);color:#fff}
.stepper em{font-style:normal;color:var(--mut);font-weight:520}.stepper li.cur em{color:var(--ink);font-weight:650}
.t-state{display:flex;align-items:center;justify-content:space-between;gap:16px;flex-wrap:wrap}
.rate{margin-top:18px;padding-top:18px;border-top:1px solid var(--line);display:flex;flex-wrap:wrap;gap:12px;align-items:center}.rate .inp{flex:1;min-width:200px}.rated{margin-top:14px;color:var(--mut)}.starsr{color:#e0a400;letter-spacing:2px}
.stars{display:flex;flex-direction:row-reverse}.stars input{position:absolute;opacity:0}.stars label{font-size:30px;color:var(--line);cursor:pointer;line-height:1;padding:0 2px}.stars label:hover,.stars label:hover~label,.stars input:checked~label{color:#e0a400}
.thread{margin-bottom:22px}.msg{display:flex;flex-direction:column;align-items:flex-start;margin-bottom:20px;max-width:88%}.msg.own{margin-left:auto;align-items:flex-end}
.msg-meta{display:flex;align-items:center;gap:8px;font-size:14px;margin-bottom:6px}.msg.own .msg-meta{flex-direction:row-reverse}.msg-meta time{color:var(--mut)}
.bubble{background:var(--card);border:1px solid var(--line);border-radius:22px;padding:15px 20px;overflow-wrap:anywhere;color:var(--ink2)}.msg.own .bubble{background:var(--brand-l);border-color:color-mix(in srgb,var(--brand) 22%,var(--line));color:#24457a}
@media(prefers-color-scheme:dark){.msg.own .bubble{color:#cfe0f8}}
.msg.internal .bubble{background:#fff9e6;border-color:#f0dd9c;border-style:dashed;color:#5e4b00}@media(prefers-color-scheme:dark){.msg.internal .bubble{background:#332c10;border-color:#6b5a1a;color:#ecd68a}}
.tag{font-size:11.5px;font-weight:650;background:var(--brand);color:#fff;border-radius:6px;padding:1px 7px}.tag-warn{background:#e0a400;display:inline-flex;gap:4px;align-items:center}
.att-img img{display:block;max-width:100%;max-height:340px;border-radius:12px;margin-top:10px;border:1px solid var(--line)}.att{display:inline-flex;gap:8px;align-items:center;margin:10px 8px 0 0;background:var(--line2);border-radius:10px;padding:6px 12px;color:var(--ink)}.att small{color:var(--mut)}
.reply{padding:26px 30px}.reply .inp{margin-bottom:10px}.reply-bar{display:flex;align-items:center;gap:12px;flex-wrap:wrap;margin-top:6px}
.dl>div{display:grid;grid-template-columns:22px 1fr;column-gap:12px;padding:13px 0;border-bottom:1px solid var(--line2)}.dl>div:last-child{border:0}.dl .ico{grid-row:span 2;color:var(--mut);margin-top:4px}.dl dt{font-size:13px;color:var(--mut)}.dl dd{margin:0;font-weight:520}
.sla-overdue{color:var(--red)}.sla-soon{color:var(--amber)}
.mini{display:flex;gap:8px;justify-content:space-between;padding:7px 0;color:var(--ink);font-size:14px;align-items:center}.hist{list-style:none;margin:0;padding:0;font-size:13.5px}.hist li{padding:7px 0;border-bottom:1px solid var(--line2);color:var(--ink2)}.hist time{display:block;color:var(--mut);font-size:12.5px}
/* agent */
.kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:14px;margin:18px 0 22px}.kpi{background:var(--card);border:1px solid var(--line);border-radius:18px;padding:16px 20px;color:var(--ink)}.kpi:hover{text-decoration:none}a.kpi:hover{border-color:var(--brand)}.kpi span{color:var(--mut);font-size:14px;display:block}.kpi b{font-size:32px;letter-spacing:-.02em}.kpi .bad{color:var(--red)}.kpi .warn{color:var(--amber)}.kpi .good{color:var(--green)}
.dash-grid{display:grid;grid-template-columns:1.4fr 1fr;gap:22px;align-items:start}.dash-grid>.stack>.card{margin-bottom:0}
.bars{display:flex;align-items:flex-end;gap:6px;height:130px}.bar{flex:1;display:flex;align-items:flex-end;gap:2px;height:100%;position:relative}.bar i{flex:1;border-radius:4px 4px 0 0;min-height:2px}.bar em{position:absolute;bottom:-20px;left:0;right:0;text-align:center;font-size:11px;color:var(--mut);font-style:normal}
.b1{background:var(--brand)}.b2{background:#4fb27c}.legend{display:flex;gap:16px;margin-top:30px;font-size:13px;color:var(--mut)}.legend i{display:inline-block;width:10px;height:10px;border-radius:3px;margin-right:5px}
.hb{display:grid;grid-template-columns:minmax(90px,1.1fr) 2fr 30px;gap:10px;align-items:center;padding:5px 0;font-size:14px}.hb>div{background:var(--line2);border-radius:99px;height:8px;overflow:hidden}.hb>div i{display:block;height:100%;background:var(--brand);border-radius:99px}.hb b{text-align:right}
.mini-dl>div{display:flex;justify-content:space-between;padding:7px 0;border-bottom:1px solid var(--line2)}.mini-dl dt{color:var(--mut)}.mini-dl dd{margin:0;font-weight:600}
.filters{display:flex;gap:10px;flex-wrap:wrap;align-items:center;margin-bottom:18px}.filters .inp{width:auto;padding:9px 16px;font-size:14.5px}.filters .grow{flex:1;min-width:220px}.filters .grow .inp{width:100%}
.searchbar{position:relative;margin-bottom:18px}.searchbar .ico{position:absolute;left:16px;top:50%;transform:translateY(-50%);color:var(--mut)}.searchbar .inp{padding-left:42px}
.pager{display:flex;justify-content:center;align-items:center;gap:16px}
.tabs{display:flex;gap:6px;flex-wrap:wrap;margin-bottom:18px}.tabs a{padding:8px 16px;border-radius:999px;color:var(--mut);font-weight:550;background:var(--line2)}.tabs a.on{background:var(--brand);color:#fff}.tabs a:hover{text-decoration:none}
.table-card{overflow-x:auto}.tbl{width:100%;border-collapse:collapse;font-size:14.5px}.tbl th{text-align:left;color:var(--mut);font-weight:550;font-size:13px;padding:12px 16px;border-bottom:1px solid var(--line)}.tbl td{padding:11px 16px;border-bottom:1px solid var(--line2);vertical-align:middle}.tbl tr:last-child td{border:0}.tbl td form{display:contents}
details.card summary{cursor:pointer}.profile-id{display:flex;gap:16px;align-items:center}.prose{font-size:17px;line-height:1.7}
/* login */
.login-body{display:grid;place-items:center;min-height:100vh;padding:20px;background:radial-gradient(1200px 500px at 50% -10%,var(--brand-l),transparent),var(--bg)}
.login-card{width:100%;max-width:410px;background:var(--card);border:1px solid var(--line);border-radius:28px;padding:38px 34px;box-shadow:0 20px 60px rgba(30,50,90,.12)}.login-card>*+*{margin-top:16px}.login-brand{font-size:32px;font-weight:700;color:var(--brand);letter-spacing:-.02em}.login-card .muted{margin-top:4px}
/* responsive */
@media(max-width:900px){.t-grid{grid-template-columns:1fr}.dash-grid{grid-template-columns:1fr}.pick-4{grid-template-columns:1fr 1fr}.msg{max-width:100%}.grid-3{grid-template-columns:1fr}}
@media(max-width:620px){.wrap{padding:0 16px}.main{padding-top:22px}.hide-sm{display:none!important}.show-sm{display:inline-flex}.brand-sub{display:none}.step{padding:22px 18px}.sub{margin-left:0}.pick-2{grid-template-columns:1fr}.grid-2{grid-template-columns:1fr}.row{padding:14px 16px;gap:12px}.list-head{padding:18px 16px}.cat-grid{grid-template-columns:1fr}.t-head{flex-direction:column}.t-main>.card,.reply{padding:20px 16px}.sticky-bar{padding-left:16px}.menu-pop{position:fixed;left:12px;right:12px;top:72px}.pad-lg{padding:22px}.row .badge{display:none}.stepper li::before{left:calc(-50% + 22px);right:calc(50% + 22px)}}
.sticky-bar .muted{white-space:nowrap}
.foot{text-align:center;color:var(--mut);font-size:13px;padding:8px 16px 28px}.foot-login{position:fixed;left:0;right:0;bottom:0;padding:14px}
.main{min-height:calc(100vh - 160px)}
/* ---- toast + modal ---- */
.toast{position:fixed;top:84px;right:20px;z-index:100;display:flex;gap:12px;align-items:center;max-width:min(420px,calc(100vw - 32px));background:var(--card);border:1px solid var(--line);border-left:4px solid var(--green);border-radius:16px;padding:14px 18px;box-shadow:0 12px 40px rgba(20,30,50,.18);font-weight:520;animation:toastIn .45s cubic-bezier(.2,.9,.3,1.2) both}
.toast.out{animation:toastOut .3s ease forwards}.toast.t-warn{border-left-color:var(--amber)}.toast .ti{width:26px;height:26px;border-radius:50%;display:grid;place-items:center;background:var(--green);color:#fff;flex:none}.toast.t-warn .ti{background:var(--amber)}
.toast .ti svg{width:15px;height:15px;stroke-dasharray:24;stroke-dashoffset:24;animation:draw .5s .25s ease forwards}.toast button{margin-left:auto;border:0;background:none;color:var(--mut);cursor:pointer;font-size:16px;padding:2px 4px}
.toast::after{content:"";position:absolute;left:0;right:0;bottom:0;height:3px;background:currentColor;opacity:.18;transform-origin:left;animation:bar 4s linear forwards;border-radius:0 0 16px 16px}
@keyframes toastIn{from{opacity:0;transform:translateX(40px) scale(.95)}to{opacity:1;transform:none}}@keyframes toastOut{to{opacity:0;transform:translateX(40px)}}
@keyframes bar{to{transform:scaleX(0)}}
.modal-bg{position:fixed;inset:0;z-index:200;display:grid;place-items:center;padding:20px;background:rgba(15,22,35,.45);backdrop-filter:blur(6px);-webkit-backdrop-filter:blur(6px);animation:fade .25s ease both}
.modal-bg.out{animation:fadeOut .22s ease forwards}.modal-bg.out .modal{animation:popOut .22s ease forwards}
.modal{width:100%;max-width:400px;background:var(--card);border-radius:28px;padding:34px 30px 26px;text-align:center;box-shadow:0 30px 80px rgba(10,20,40,.35);animation:pop .5s cubic-bezier(.2,1.1,.3,1.15) both}
.modal h3{margin:18px 0 6px;font-size:22px;letter-spacing:-.01em}.modal p{margin:0 0 22px;color:var(--mut);overflow-wrap:anywhere}.modal .btn{min-width:130px}
.m-ico{width:84px;height:84px;margin:0 auto;border-radius:50%;display:grid;place-items:center;position:relative;color:#fff;background:var(--green)}
.m-ico::before,.m-ico::after{content:"";position:absolute;inset:0;border-radius:50%;background:inherit;opacity:.35;animation:ring 1.6s .3s ease-out infinite}.m-ico::after{animation-delay:.9s}
.m-ico svg{width:44px;height:44px;position:relative;z-index:1;fill:none;stroke:#fff;stroke-width:3;stroke-linecap:round;stroke-linejoin:round}
.m-ico svg path{stroke-dasharray:60;stroke-dashoffset:60;animation:draw .55s .3s cubic-bezier(.6,0,.3,1) forwards}.m-ico svg path+path{animation-delay:.55s}
.m-err{background:var(--red)}.m-warn{background:var(--amber)}.m-info{background:var(--brand)}
.confetti{position:absolute;inset:0;pointer-events:none;overflow:hidden;border-radius:28px}.confetti i{position:absolute;top:70px;left:50%;width:7px;height:11px;border-radius:2px;opacity:0;animation:conf 1s .35s ease-out forwards}
@keyframes pop{from{opacity:0;transform:translateY(24px) scale(.85)}to{opacity:1;transform:none}}@keyframes popOut{to{opacity:0;transform:scale(.92)}}
@keyframes fade{from{opacity:0}to{opacity:1}}@keyframes fadeOut{to{opacity:0}}@keyframes draw{to{stroke-dashoffset:0}}
@keyframes ring{0%{transform:scale(1);opacity:.35}100%{transform:scale(1.7);opacity:0}}
@keyframes conf{0%{opacity:1;transform:translate(0,0) rotate(0)}100%{opacity:0;transform:translate(var(--x),var(--y)) rotate(var(--r))}}
.btn.busy{position:relative;color:transparent!important;pointer-events:none}.btn.busy::after{content:"";position:absolute;width:18px;height:18px;border:2.5px solid rgba(255,255,255,.4);border-top-color:#fff;border-radius:50%;animation:spin .7s linear infinite}.btn-soft.busy::after{border-color:var(--line);border-top-color:var(--brand)}
@keyframes spin{to{transform:rotate(360deg)}}
@media(max-width:620px){.toast{top:76px;right:16px;left:16px;max-width:none}}
@media(prefers-reduced-motion:reduce){.toast,.modal,.modal-bg,.m-ico::before,.m-ico::after,.confetti i{animation:none!important}.m-ico svg path,.toast .ti svg{animation:none!important;stroke-dashoffset:0}}
.menu-pop form{margin:0}.menu-btn{display:flex;gap:10px;align-items:center;width:100%;padding:10px 12px;border:0;border-radius:10px;background:none;font:inherit;color:var(--ink);cursor:pointer;text-align:left}.menu-btn:hover{background:var(--line2)}
.inp-ro{background:transparent;border-style:dashed;color:var(--ink2);cursor:default;min-height:48px;display:flex;align-items:center}
/* ---- zoznam používateľov, dialógy, potvrdenia ---- */
.u-tools{display:flex;gap:12px;align-items:center;margin-bottom:12px;flex-wrap:wrap}.u-tools .searchbar{margin:0;flex:1;min-width:240px}
.fchips{margin-bottom:16px}.chip b{margin-left:4px;color:var(--mut);font-weight:600}.chip-on{background:var(--brand);border-color:var(--brand);color:#fff}.chip-on b{color:#fff;opacity:.85}.chip-on:hover{text-decoration:none}
.urow{cursor:pointer}.urow:hover{background:var(--bg)}.urow.off{opacity:.55}.urow:focus-visible{outline:2px solid var(--brand);outline-offset:-2px}
.u-meta{display:flex;gap:6px;flex-wrap:wrap;justify-content:flex-end}.nomail{color:var(--amber);font-weight:560}
.b-purple{color:#6a45b5;background:#f1ebfc;border-color:#d9c9f3}
.dlg{border:0;padding:0;background:transparent;max-width:min(640px,calc(100vw - 24px));width:100%;color:var(--ink);overflow:visible}
.dlg::backdrop{background:rgba(15,22,35,.5);backdrop-filter:blur(5px)}.dlg[open]{animation:pop .35s cubic-bezier(.2,1.1,.3,1.1) both}
.dlg-body{background:var(--card);border-radius:26px;padding:26px 28px;box-shadow:0 30px 80px rgba(10,20,40,.35);max-height:calc(100vh - 40px);overflow:auto}.dlg-body>*+*{margin-top:16px}
.dlg-head{display:flex;gap:14px;align-items:center}.dlg-head h2{margin:0;font-size:20px}.dlg-head>div{flex:1;min-width:0}.dlg-x{border:0;background:var(--line2);width:34px;height:34px;border-radius:50%;cursor:pointer;color:var(--mut);font-size:15px;flex:none}.dlg-x:hover{background:var(--line)}
.dlg-foot{display:flex;gap:10px;align-items:center;padding-top:6px;border-top:1px solid var(--line2);margin-top:20px}
.btn-danger-soft{color:var(--red);background:transparent}.btn-danger-soft:hover{background:#fdecea}.btn-danger{background:var(--red);color:#fff;border-radius:999px}.btn-danger:hover{background:#a52f23}
.m-btns{display:flex;gap:10px;justify-content:center}
@media(prefers-color-scheme:dark){.btn-danger-soft:hover{background:#3a1814}.b-purple{background:#2a2142;border-color:#47386f;color:#bba3ee}}
@media(max-width:620px){.u-meta{display:none}.dlg-body{padding:22px 18px;border-radius:22px}}
/* kategórie – bez horizontálneho posúvania */
.cgrid{padding:0}.crow{display:grid;grid-template-columns:64px 1.3fr 1.8fr 56px 70px 1.2fr auto;gap:12px;align-items:center;padding:14px 22px;border-bottom:1px solid var(--line2)}.crow:last-child{border:0}
.crow.chead{color:var(--mut);font-size:13px;padding-top:12px;padding-bottom:10px;background:var(--bg)}.crow small{display:block}.crow .inp-sm{width:100%}
.crow .cflags{display:flex;gap:14px;align-items:center;font-size:13px;white-space:nowrap}
@media(max-width:1000px){.crow{grid-template-columns:64px 1fr 1fr;row-gap:8px}.crow.chead{display:none}}
/* kategórie vo formulári = rovnaké široké karty ako na úvodnej stránke */
.pick-2{gap:14px}.opt-in.hz{flex-direction:row;align-items:flex-start;text-align:left;gap:16px;padding:18px 44px 18px 20px;border-radius:var(--r)}
.opt-in.hz .cat-t b{font-size:18px;font-weight:600;display:block}.opt-in.hz .cat-t small{display:block;color:var(--mut);font-size:13.5px;margin-top:3px;line-height:1.35}
.del-ticket{margin-bottom:20px}.del-ticket .btn{border:1px dashed color-mix(in srgb,var(--red) 40%,transparent)}
/* formulár novej požiadavky: rovnaká šírka a mriežka kariet ako na úvodnej stránke */
.form-wide{max-width:1040px}.form-wide>p.lead,.form-wide>h1{max-width:760px}
.pick-cats{grid-template-columns:repeat(auto-fill,minmax(270px,1fr));gap:16px}
.pick-cats .opt-in.hz{padding:20px 46px 20px 20px;min-height:100%}
@media(max-width:620px){.pick-cats{grid-template-columns:1fr}}
@media(max-width:620px){.sticky-bar{padding:10px;gap:8px;bottom:10px}.sticky-bar>.muted{display:none}.sticky-bar .btn-primary{flex:1;white-space:nowrap}.sticky-bar .btn-ghost{padding:10px 12px}}
/* kategórie: bez obalového boxu, bez pohybu; výber sa ukáže len rámikom a bodkou */
.step-plain{padding:0 2px 8px;margin-bottom:22px}.step-plain .sub{margin-left:48px}
.cat:hover,a.cat:hover{transform:none}
.pick-cats .opt:hover .opt-in{border-color:var(--line)}
.pick-cats .opt input:checked~.opt-in{background:var(--card);border-color:var(--brand);box-shadow:inset 0 0 0 1px var(--brand)}
.pick-cats .opt input:checked~.dot{border:6px solid var(--brand);background:#fff}
.pick-cats .opt-in,.cat{transition:border-color .15s,box-shadow .15s}
.sep{border:0;border-top:1px solid var(--line2);margin:8px 0}.h-xs{font-size:15px;margin:0}
.captcha-box{background:var(--line2);border-radius:16px;padding:14px 16px}.captcha-box .muted{margin:0 0 10px}.captcha{display:flex;justify-content:center;min-height:65px}.captcha.fld{display:block;min-height:0}